At Barwon Prosthetics and Orthotics (BPO) we are monitoring the current COVID-19 situation. To help reduce the risk of transmission we are following the recommendations from the Victorian Department of Health, and working closely with our partners at Barwon Health to ensure the safety of the community, our staff, our clients and their families.

BPO is committed to providing your prosthetic and orthotic needs over this uncertain time. The Federal Department of Health have classed P&O treatment as an essential service, with the opportunity to continue providing our valued service under modified conditions.

In light of these recommendations, we have altered our normal practises to ensure the safety of our staff, clients and their families whilst attending necessary appointments at BPO. Rest assured this will not impact the quality of your treatment.

Before your appointment:

Our Office Manager will contact you via phone to conduct a screening questionnaire:

If you have:

• A fever, a cough, sore throat or breathing difficulty

OR

• travelled overseas or come in contact with travellers in the last 14 days

OR

• Come into contact with a confirmed COVID- 19 case over the last 14 days

You will not be able to attend your appointment

Your treating clinician will contact you to arrange alternative arrangements

During your Appointment

• We are asking clients to arrive at their designated appointment time, not anytime earlier, to prevent waiting in communal areas
• We are asking clients to wait in their car until scheduled time
• Please enter via the main CRC entrance, check into reception for temperature testing and receive a clean mask
• We are asking you to adhere to hand hygiene practises upon entry
• During your appointment we ask you to adhere to social distancing recommendations of 1.5m
• If possible, we ask that only the client attend the scheduled appointment. If this is not possible (i.e. parents of children) we ask that it is limited to 1 additional person.

We thank all our clients and families for their understanding during these uncertain times. We will endeavour to update any changes to our procedures as soon as they come to hand.

If you have any further concerns please don’t hesitate to contact us on P: (03) 4215 5488.

Kind regards and Stay Safe

All the Staff @ BPO