Frequently asked Questions

Frequently asked Questions

Please see our frequently asked questions. If you are unable to find your question…

Please contact our office on (03) 4215 5488, between 8:00am-4:30pm Monday – Friday for so we can assist you in the right direction.

How do I book an appointment?

Please contact us on (03) 4215 5488 to arrange an appointment.

Will I need a referral?

Yes, in most cases you will need a referral to access BPO’s services, please contact our office to discuss what is required prior to your appointment.

Is your facility wheelchair accessible?

Yes, we are located at community rehabilitation centre (CRC) at McKellar, which is entirely wheelchair accessible.

Is there parking available?

Yes, there are ‘disabled’ parking spots available near the entrance to CRC facility. Parking is free for 3.5 hours.

Who will pay for my prosthesis/orthosis?

Please see our “funding” tab for a detailed explanation of funding options available

Who will see me during my appointment?

During your scheduled appointment you will see a qualified Prosthetist/Orthotist, if you are linked in with Barwon Health services you may also see a multidisciplinary team consisting of a rehabilitation doctor, amputee physiotherapist, occupational therapist, social worker, podiatrist or psychologist.

What happens at my Amputee Clinic appointment?

BPO facilitates a weekly amputee clinic every Friday morning for prosthetic and medical review.

This service includes the Rehabilitation Consultant and Prosthetist. The main role of clinic is to prescribe prostheses and address any medical issues associated with the amputation. This includes issues that are impacting on your rehabilitation.

The Amputee clinic is a life-time service available to you. Routine review appointments are offered at timely intervals to adequately monitor the prosthesis and your health related to the prosthesis.

Normally, a review is organised at the time of your appointment, however if you think a review is required please contact our office on (03) 4215 5488.

Am I eligible for the NDIS?

The NDIS is a funding option available to those who are under 65 AND have a permanent and significant disability, check to see if you are eligible here

I am a looking to refer my client to your service, how do I do this?

Please see our “contact” page for information regarding referral to our service